Thank you for shopping with My Ancestor’s Pride, powered by Printful. Because all of our products are custom-made to order specifically for you, we handle returns and refunds under the following strict guidelines:
- Damaged or Defective Items: If your product arrives misprinted, damaged, or defective in any way, we will gladly issue a free replacement or a full refund. Please contact us within 14 days of receiving your package and include clear photos of the issue.
- Lost Packages: If your order gets lost in transit, any claims must be submitted to us no later than 14 days after the estimated delivery date. We will cover the cost of shipping a replacement order to you.
- Buyer’s Remorse & Wrong Size: Because every item is custom printed on demand, we cannot accept returns, refunds, or exchanges if you change your mind or accidentally choose the wrong size. Please carefully consult the size charts provided on each product page before finalizing your order.
- Wrong Address: If you provide an address that is considered insufficient or incorrect by the courier, the shipment will be returned to the printing facility. You will be responsible for the reshipment costs once we confirm an updated address with you.
