Refund and Returns Policy
My Ancestor’s Pride products are fulfilled through Printful. This policy is based on Printful’s return and refund guidance for print-on-demand products.
Made-to-order items
Because our products are printed or fulfilled on demand, we do not accept returns or exchanges for buyer’s remorse, wrong size selection, color preference, or change of mind. Please review product details, size information, and your cart carefully before placing your order.
Damaged, misprinted, or defective items
If your item arrives damaged, misprinted, defective, or incorrect because of a fulfillment issue, contact us within 30 days of receiving the product. Please include your order number, a description of the issue, and clear photos showing the problem.
If the claim is approved by Printful, the issue may be covered at Printful’s expense through a replacement or other appropriate resolution.
Lost packages
For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date. If tracking says delivered but you did not receive the package, please check with neighbors, household members, your building, and the local carrier before contacting us.
Wrong or incomplete address
Customers are responsible for entering a complete and accurate shipping address. If an address is considered insufficient by the courier or the package is returned because of an address issue, reshipment costs may be the customer’s responsibility once an updated address is confirmed.
Unclaimed returns
Returned shipments are generally sent back to a Printful facility. Returned packages may be held for a limited time. If a returned shipment is not claimed or reshipped within the applicable timeframe, it may no longer be available for reshipment or refund.
Before returning anything
Please contact us before sending back any product. Do not send returns directly to Printful unless we have reviewed the issue and provided instructions.
How to report a problem
Email hello@myancestorspride.com with your order number, the email address used at checkout, a description of the issue, and clear photos if the item is damaged, defective, misprinted, or incorrect.
Source policy reference: Printful claim timeframe guidance and Printful policy guidance for stores.